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Research

The chair’s research interests center on management, people and information issues, i.e. how to enable individuals and organizations to thrive and be efficient. Specific areas of focus include organizational behavior, developing organizational capabilities, and information and communication technologies. The chair follows a problem driven, interdisciplinary, multi-method approach.

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Artificial intelligence in the workplace

Artificial intelligence is playing an increasingly important role in the workplace. From scenarios in which autonomous, learning role agents develop products and services, to decision-substituting AI that relieves employees of actual decision-making, to generative AI, there are numerous applications that influence a wealth of areas in the organization (e.g., management of future skills, autonomous processes and structures). At the Chair of Management, People, and Information (Prof. Dr. Marina Fiedler), we have intensively investigated how AI influences employee identity, what unintended consequences of AI in the organization may arise from its use, how to enable transparency in AI models using XAI, and how AI principles influence organizational identity. It turns out that decision-substituting AI can have empowering effects on less experienced and low-skilled employees. On the one hand, this technology enables them to be provided with better tools and resources to perform their tasks more efficiently.  On the other hand, AI can also have a debilitating effect on experienced, well-trained employees by challenging their identities. Among the unexpected consequences we identified is that well-trained employees in particular challenge decision-substituting AI and often do not easily accept the outcome. These findings indicate both that employees do not want to be constrained by decision-substituting AI and that these unintended consequences require that the use and adaptation of these systems be carefully monitored. To better understand the results produced by AI and make informed decisions, we rely on Explainable AI (XA). XAI technologies make it possible to shed light on the decision-making processes of AI systems and make their conclusions understandable. We are looking at how these systems can be deployed so that the information generated by AI is trustworthy and enables employees to make better decisions. For the integration of AI into the organization to be effective for all stakeholders, clear guidelines and principles need to be developed. These principles help manage organizational identity and ensure that AI supports organizational values and goals through ethically responsible AI use. Example publications on this field include:

  • Neuburger, R.; Fiedler, M. (2020). Zukunft der Arbeit–Implikationen und Herausforderungen durch autonome Informationssysteme. Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung, 1-27. https://doi.org/10.1007/s41471-020-00097-y
  • Mayer, A.-S.; Strich, F.; Fiedler, M. (2020) Unintended Consequences of Introducing AI Systems for Decision Making, MIS Quarterly Executive: Volume19, Issue 4. https://aisel.aisnet.org/misqe/vol19/iss4/6
  • Strich, F., Mayer, A.-S., & Fiedler, M. (2021). What Do I Do in a World of Artificial Intelligence? Investigating the Impact of Substitutive Decision-Making AI Systems on Employees’ Professional Role Identity, Journal of the Association of Information Systems: Volume 22, Issue 2. https://aisel.aisnet.org/jais/vol22/iss2/9/
  • Stoffels, D., Faltermaier, S., Strunk, K., & Fiedler, M. (2022). Opening the Black-Box of AI: Challenging Pattern Robustness and Improving Theorizing through Explainable AI Methods. Proceedings of the 42th International Conference on Information Systems (ICIS), Copenhagen, 2022. https://aisel.aisnet.org/icis2022/ai_business/ai_business/11
  • Mayer, A.-S., Strich, F., & Fiedler, M. (2022). Algorithmic Technologies as Threat to Who We Are: The Effect an IT Identity Threat has on Employees' Work Engagement. Proceedings of the 42th International Conference on Information Systems (ICIS),Copenhagen, 2022. https://aisel.aisnet.org/icis2022/is_futureofwork/is_futureofwork/2
  • Haimerl, A., Mayer, A.-S., & Fiedler, M. (2022). How Do AI Principles Contribute to Managing Organizational Identity? Proceedings of the 42th International Conference on Information Systems (ICIS), Copenhagen, 2022. https://aisel.aisnet.org/icis2022/ai_business/ai_business/10


Understanding sustainable behavior and promoting with information systems

How can organizations promote the environmentally friendly behavior of their employees in the workplace? This project, funded by the German Research Foundation (DFG) and others, addresses this question by specifically investigating the potential of information systems (IS) to increase the motivation of environmentally friendly behavior in the workplace. The project examines the numerous interactions between competing institutional logics, psychological dynamics, and motivational affordances from a socio-technical perspective. As such, the project makes theoretical contributions in the areas of business informatics and organizational behavior. Exemplary publications include:


The Future of Work - Platforms between Efficiency and Exploitation

New web-based platforms such as MTurk, Clickworker, Freelancer, and Upwork are increasingly providing work opportunities. From small writing and translation services, to logo and graphic design, to complex IT projects, these platforms are increasingly shaping the everyday working lives of millions of people worldwide. But what does this mean for contractors and how is work being changed overall as a result? The associated research projects investigate the effects and framework conditions of platform work on the motivation and perception of contractors and the emerging trade-off relationship with conventional employment relationships. At the same time, virtually traded jobs are detached from fixed physical work locations and predefined groups of colleagues. In this context, platforms offer great potential for self-determined work, the creation of personal holding environments, and extensive integration of disadvantaged groups of employees who are given few opportunities in conventional organizations. The research provides new insights into motivation in virtual work, mutual development among crowdworkers, and more inclusive work organization. For practitioners, a better understanding of work on platforms is gained to facilitate targeted use and more efficient regulation. The goal is both to improve the work experience of contractors and at the same time to facilitate the use of this virtual and efficient work organization for organizations. Exemplary publications include:


The interplay between employees and organization

In times of work intensification and the need for efficiency, satisfaction, willingness to change and conscious management practices such as mindfulness are increasingly coming into focus. We examine the relationships between employees, organizations, and management. Examining these connections provides valuable insights into how organizations design their structures and practices to promote employee well-being, productivity, and overall success.


Virtual worlds and metaverse for research use in social phenomena such as trust, trustworthiness, bubble formation, monitoring, and social distance

Virtual worlds and the concept of metaverse open up new possibilities for research and practice. These technologies provide a unique environment to conduct social experiments and behavioral studies at low cost. At the Department of Management, People, and Information, we are interested in how communication and monitoring in virtual space affects trust and trustworthiness; what impact this has on reducing social distance and whether behaviors such as bubble formation, known from the physical world, can also be observed in virtual worlds. Exemplary publications are:

Publications

  • Picot, Arnold; Dietl, Helmut; Franck, Egon; Fiedler, Marina; Royer, Susanne (2020): Organisation - Theorie und Praxis aus ökonomischer Sicht, 8., aktualisierte und überarbeitete Auflage, Schäffer-Poeschel, Stuttgart, 2020.

         Prior versions:

    • Picot, Arnold; Dietl, Helmut; Franck, Egon; Fiedler, Marina; Royer, Susanne (2015): Organisation - Theorie und Praxis aus ökonomischer Sicht, 7., aktualisierte Auflage, Schäffer-Poeschel, Stuttgart, 2015.

    • Picot, Arnold; Dietl, Helmut; Franck, Egon; Fiedler, Marina; Royer, Susanne (2012): Organisation - Theorie und Praxis aus ökonomischer Sicht, 6., völlig überarbeitete Auflage, Schäffer-Poeschel, Stuttgart, 2012.

  • Fiedler, Marina (2004): Expertise und Offenheit, Einheit der Gesellschaftswissenschaften, Band 128, Mohr Siebeck, Tübingen, 2004.
  • Brügge, Bernd; Harhoff, Dietmar; Picot, Arnold; Creighton, Oliver; Fiedler, Marina; Henkel, Joachim (2004): Open Source Software – eine ökonomische und technische Analyse, Springer, Berlin, 2004.

Peer Reviewed Journal Publications

Peer Reviewed Conference Proceedings

  • Fiedler, M. (2011): Das Ende der Principal-Agent-Theorie?, Stellungnahme zum Beitrag von Peter Walgenbach "Das Ende der Organisationsgesellschaft und die Wiederentdeckung der Organisation". Die Betriebswirtschaft, Issue 5/71, 487-489.

  • Ixmeier, A.; Seidler, A.; Henkel, C.; Fiedler, M.; Kranz, J,; Strunk, K. (2023): The persuasive potential of digital nudging for eco-sustainable behaviour., in: Research Handbook on Information Systems and the Environment, Cooper, V.; Kranz, J; Mathew S.; Watson, R. (Hrsg), S.182-206.
     

  • Fiedler, Marina (2022): Wissenstheorie: Michael Polanyi und Künstliche Intelligenz (KI), in: 10 Minuten Soziologie: Digitalisierung, Band 6, hrsg. V. Katharina Block; Anne Deremetz, Anna Henkel, Malte Rehbein, transcript Verlag, Bielefeld, S. 17-29.
     

  • Picot, Arnold; Fiedler, Marina (2008): Open Source Software und proprietäre Software Funktions- und Nachahmungsschutz oder Offenheit? In: Depenheuer, Otto, Peifer, Karl-Nikolaus (Hrsg.): Geistiges Eigentum: Schutzrecht oder Ausbeutungstitel?, Berlin (Springer) 2008, S. 165-185.
  • Picot, Arnold; Fiedler, Marina (2008): Organisation von Innovation – Koordination und Motivation von Open-Source-Software-Projekten, in: Sackmann, Sonja: Mensch und Ökonomie, Gabler, 2008, S. 236-254.
  • Picot, Arnold; Fiedler, Marina (2006): Property Rights and Openness as Factors of Innovation, in: Haucap, Justus: Institutions in Perspective, Mohr Siebeck, 2006, S. 63-78.
  • Picot, Arnold; Fiedler, Marina (2006): Digital Rights Management and Software Innovation, in: Kern, Eva-Maria; Hegering; Heinz-Gerd; Brügge, Bernd: Managing Development and Application of Digital Technologies, Springer, 2006, S. 71-86.
  • Fiedler, Marina (2004): Unternehmensführung und Human-Capital Management, in: Dürndorfer, Martina; Friedrichs, Peter: Human Capital Leadership, Murrmann, 2004, S. 210-225.
  • Picot, Arnold; Fiedler, Marina (2004): Digital Rights Management versus Open Source Software, in: Proceedings of the VIIth SAM/IFSAM World Congress, Göteborg, 2004.
  • Picot, Arnold; Fiedler, Marina (2004): Ökonomische Implikationen von Digital-Rights-Management für Open-Source-Software, in: Albrecht, Peter; Lorenz, Egon; Rudolph, Bernd (Hrsg): Risikoforschung und Versicherung, S. 483-510.
  • Picot, Arnold; Fiedler, Marina (2004): Open-Source-Software – Entwicklungsansatz der Zukunft?, in: Spath, Dieter: Forschungs- und Technologiemanagement: Potenziale nutzen – Zukunft gestalten, Hanser, München, S. 195-200.
  • Picot, Arnold; Fiedler, Marina (2003): "Impacts of DRM on Internet based Innovation", in: Becker, Eberhard; Buhse, Willms; Günnewig, Dirk; Rump, Niels (Hrsg): Digital Rights Management, 2003, Springer, S. 288-300.
  • Picot, Arnold; Fiedler, Marina (2003): Digital Rights Management and internet based Innovation, in: Stanoevska-Slabeva, Katarina (Hrsg.): "Digital Economy - Anspruch und Wirklichkeit". Springer Verlag, Heidelberg, 2004, S.99-113.
  • Picot, Arnold; Fiedler, Marina (2003): "Change Management - Möglichkeiten und Grenzen der Beteiligung und Motivation von Mitarbeitern", in: Hoffmann, Werner H.: Die Gestaltung der Organisationsdynamik - Konfiguration und Evolution, Schäffer-Poeschel, 2003, S. 289-309.
  • Picot, Arnold; Fiedler, Marina (2000): Der ökonomische Wert des Wissens, in: Boos, Monica; Goldschmidt, Nils (Hrsg.): Wissenswert !? Ökonomische Perspektiven der Wissensgesellschaft, Baden-Baden, Nomos Verlag, S. 15-37, 2000.

 Editorships

  • Fiedler, Marina; Hummel, Johannes; Pavlikova, Lucia; Picot, Arnold; Schmid, Beat (2004): Open Source Software. Electronic Markets, Vol. 14, No. 2.

  • Fiedler, M. (2024). KI in der Personalarbeit. Niederbayerische Wirtschaft (NiWi), 04/2024.
     

  • Naschberger, D. (2022). Auf den Spuren von New Work – Interview mit Marina Fiedler und Oliver Sowa. Starkes Land Bayern, 04/2022, 34.
     

  • Strunk, K., Ihl, A., Hasenauer, L., Fiedler, M. (2022). Organizational sustainability transformation through KPIs: A model for sustainability change. Accepted for presentation at the Annual meeting of the Academy of Management (AOM) 2022, Seattle, WA.
     

  • Kiener, S., Strunk, K., Schmidt, K., Fiedler, M. (2022). Sustainability and Digitalization: Behavioral Visibility explaining Organizational Change. Accepted for presentation at the Annual meeting of the Academy of Management (AOM) 2022, Seattle, WA.
     

  • Fiedler, M., Gänsler, U., Gebhardt, B., Neuburger, R., Riedmann de Trinidad, G., Schack, A., Schmid, Y., Skuin, A., Vahle, A., Welles, C. (2021). Kompetenzentwicklung für und in der digitalen Arbeitswelt. https://www.muenchner-kreis.de/download/MUENCHNER-KREIS-Kompetenzpapier.pdf.
     

  • Vortrag und Panel auf dem Bayerischen Digitalgipfel CODE BAVARIA am 19.11.2020: Bayerischer Digitalgipfel 2020 | Staatsministerium für Digitales (bayern.de)
     

  • Changemanagement: https://www.ferchau.com/de/de/kunden/kundenmagazin/2021-01/01-04-2021-alles-auf-den-pruefstand-4973
     

  • Strunk, K., Kiener, S., Will, A., Ziegltrum, L., & Fiedler, M. (2021). Achieving an organizational sustainability transformation through aggregating micro-level changes [Conference paper]. 81st Annual Meeting of the Academy of Management (AOM), virtual conference.
  • Fiedler, M.; Neuburger, R. (2019) Vorwort Themenheft: Information, Organisation und Management - Das Wirken Arnold Picots als Forscher, Lehrer und Mensch. Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung 71, 111–112 (2019). https://doi.org/10.1007/s41471-019-00065-1.
  • Fiedler, M.; Fend, L. (2013): Die mentale Fitness stärken. Coachingmethoden der Positiven Psychologie bei Veränderungsvorhaben, Organisationsentwicklung, Issue 3, 45-51.
  • Fiedler, M. (2013). Organisation von Innovation und Kreativität. Eingeladener Beitrag im Rahmen des Panels der Jahrestagung des Wirtschaftshistorischen Ausschusses des Vereins für Socialpolitik: Universitäre Bildung, Innovation und wirtschaftliche Entwicklung in Europa; März 2013.
  • Fiedler, M.; Picot, A.; Pfaller, R. (2013). Rules of Efficiency or Legitimacy? Antecedents of IT-Outsourcing–A longitudinal approach. In: Academy of Management Proceedings 2013 (1), 10393.
  • Flickinger, M.; Allscher, M.; Fiedler, M. (2013). Liking your Job or Liking your Supervisor: A Study of Turnover Intentions in Temporary Work. In: Academy of Management Proceedings 2013 (1), 15790.
  • Ringelhan, S.; Wollersheim, J.; Welpe, I.; Spörrle, M.; Fiedler, M. (2013). Work motivation and job satisfaction as antecedents of research performance: investigating different mediation models. EURAM, (Istanbul), Juni 2013.
  • Flickinger, M.; Gruber-Mücke, T.; Fiedler, M. (2012). The Linkage between Organizational Ambidexterity, Effectiveness, and Firm Innovativeness. 7th SKM Symposium 2011 (Linz) sowie EURAM 12th Annual Conference (Rotterdam), 2012.
  • Jeffrey, S.; Allscher, M.; Baethge, C.; Fiedler, M. (2012). Work Well-Being and Work-to-Family Conflict: Women Pay a higher Price. European Social Survey Conference 2012 (Nikosia).
  • Fiedler, M. (2011). Experience and Confidence in an Internet-based Asset Market Experiment. AIB Conference, June 2011 (Nagoya).
  • Fiedler, M.; Sarstedt, M. (2010). Influence of Community Design on User Behaviors in Online Communities. ICIS, Dec. 2010 (St. Louis) und AOM (Montreal).
  • Fiedler, M.; Haruvy, E. (2009). The lab versus the virtual lab and virtual field. In: Academy of Management Conference Proceedings, August 2009, (Chicago).
  • Fiedler, M.; Fend, L. (2009). Positive Work Institutions, Humor and Subjective Well-Being. IPPA, June 2009, (Philadelphia).
  • Fiedler, M.; Specht, T. (2008): Forschung in virtuellen Welten. Fakultätszeitung LMU.
  • Fiedler, M.; Haruvy, E.; Li, S. (2008). Choice between trust games with different multipliers and social distance: A virtual world experiment. 3rd Annual Behavioural Operations Conference, University of Alberta, (Edmonton), July 23rd - 25th 2008 und ESA 2008 European Regional Meeting (Lyon, 11-14 September 2008).
  • Fiedler, M. (2008). Communication in Virtual Worlds. AOM Annual Meeting, August 8-13, (Anaheim) und WK Org Jahrestagung, (München).
  • Fiedler, M.; Welpe, I. (2008). The Power of Social Software for Knowledge Management in Organizational Settings. AOM Annual Meeting, August 8-13, (Anaheim).
  • Fiedler, M. (2008). Experimental Research in Virtual Worlds – The Cost and Benefit of Ingroup Interaction in Virtual Environment Investment Games. University of Texas at Dallas, Februar 2008. 
  • Picot, A.; Fiedler, M. (2007): Business Webs, MMOGs und computer-mediierte Kommunikation - Die sozio-ökonomischen Folgen der DigitalisierungAkademie Aktuell, Issue 3, No. 22, 42-44.
  • Fiedler, M.; Welpe, I. (2007). Cooperative Strategies of Small, Medium and Large Firms in the Commercialisation of Nanotechnology. Rencontres de St-Gall 2006, (St.Gallen), September 2006; G-Forum Jahreskonferenz 2006, 10. Interdisziplinäre Jahreskonferenz für die Gründungsforschung, (Berlin), AOM Annual Meeting, (Philadelphia).
  • Fiedler,M. (2007). Young Researchers: Assessing the Work Environment for Creativity. Symposium Konstanz 2007.
  • Fiedler, M.; Welpe, I. (2007). Wer nicht weiß, welchen Hafen er anlaufen soll, bekommt keinen günstigen Wind - Berufungspräferenzen von Hochschullehrern in der BWL. WK ORG Jahrestagung München, März 2007 und VHB Pfingsttagung 2007 (Paderborn).
  • Picot, A.; Fiedler, M; Welpe, I. (2007). Universitäre betriebswirtschaftliche Forschung im Wandel – Ausgewählte Ergebnisse eines Forschungsprojekts. Bildungsökonomischer Ausschuß im VfS (Bielefeld).
  • Picot, A.; Fiedler, M; Welpe, I. (2007). Radical Change in Higher Education: The Case of the Educational System in German-Speaking Europe. AOM Annual Meeting (Atlanta), August 2006; IFSAM (Berlin), September 2006; WK ORG Jahrestagung (München).
  • Fiedler, M.; Welpe, I. (2007). Commercialisation of technology innovations - an empirical study on the influence of clusters.  AOM Annual Meeting, (Philadelphia), August 2007.
  • Fiedler, M.; Welpe, I. (2007). Only Practice Makes Perfect! Or Is There Something Else? - Institutional and Cognitive Antecedents of Junior Faculty’s Publication Productivity. AIB Annual Meeting, (Peking), Juni 2006; WK ORG Jahrestagung, (München), März 2007; AOM Annual Meeting, (Philadelphia), August 2007.
  • Fiedler, M.; Welpe, I.-M.; Picot, A. (2006). Weniger riskante Forschung. Forschung & Lehre, 04/2006, 200-202.
  • Fiedler, M.; Picot, A.; Wolff, C. (2005). Antecedents of intentionally incomplete contracts. EURAM Annual Meeting (München), 25.Mai 2005 und AOM Annual Meeting (Honolulu), 08. August 2005. 
  • Fiedler, M. (2005). Digital Rights Management, Innovation und Wettbewerb am Beispiel von Open Source Software Unternehmen. Vortragsreihe des Max-Planck-Instituts für Geistiges Eigentum,Wettbewerbs- und Steuerrecht, 28. April 2005 (München). 
  • Fiedler, M. (2005). Digital Rights Management, Innovation and Competition - The Case of Open Source. 3. Tagung Digital Rights Management, 13. Januar 2005 (Berlin).
  • Fiedler, M. (2004). Die Zukunft der Privatkopie - Technische Schutzmaßnahmen vs. CreativeCommons.  Forum IT-Recht, Institut für Rechtsinformatik der Universität Hannover, 25.10.2004.
  • Fiedler, M.; Picot, A. (2004). Digital Rights Management versus Open Source Software. IFSAM, Göteborg (Schweden), Juli 2004.
  • Fiedler, M. (2003). Rahmenbedingungen der Offenheit wirtschaftender Akteure. WK TIM Jahrestagung (München), November 2003.
  • Fiedler, M.; Picot, A. (2001). Evolution von Institutionen und Management des Wandels. VHB Pfingsttagung (Freiburg i. Br), Juni 2001.

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