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Chairholder

Prof. Dr. Ulrich Gnewuch
Prof. Dr. Ulrich Gnewuch
Room 206
Dr.-Hans-Kapfinger-Str. 12

Office hours: Please schedule an appointment via email

Ulrich Gnewuch is a Professor of Information Systems at the University of Passau, where he holds the Chair of Explainable AI-Based Business Information Systems

Curriculum Vitae

since 05/2024

Full professor and holder of the Chair of Explainable AI-Based Business Information Systems at the University of Passau

01/2024 – 04/2024

Deputy professor at the University of Passau (Chair of Explainable AI-Based Business Information Systems)

07/2020 – 12/2023

Postdoctoral researcher at the Chair of Information Systems I (human-centered systems lab) at the Karlsruhe Institute of Technology

03/2022 – 06/2022

Visiting researcher at the Department of Information Technologies at HEC Montréal, Kanada

02/2017 – 06/2020

Doctoral researcher at the Chair of Information Systems I (human-centered systems lab) at the Karlsruhe Institute of Technology

02/2017 – 12/2019

Product manager and software developer at hsag Heidelberger Services AG, Walldorf

2011 – 2017

Bachelor and master studies of Information Systems (Wirtschaftsinformatik) at the University of Mannheim and Michigan State University

Selected Publications

  • Gnewuch, U., Reinkemeier, F. (2025). "Overcoming Breakdowns in Customer–Chatbot Interaction: Design and Evaluation of Collaborative Repair Strategies," MIS Quarterly (forthcoming). [LINK]
  • Gnewuch, U., Morana, S., Hinz, O., Kellner, R., Maedche, A. (2023). "More than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents," Information Systems Research, 35(3), 936-955. [LINK]
  • Ruoff, M., Gnewuch, U., Maedche, A, Scheibehenne, B. (2023). "Designing Conversational Dashboards for Effective Use in Crisis Response". Journal of the Association for Information Systems, 24(6), 1500–1526. [LINK]
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